Current Transmutations
EMBRACING THE SHADOW
Updates & Answers to Common Questions & Known Issues
Welcome, friend✨
This page is a living log of what’s actively being worked through in the Gene Keys app — bugs we’ve caught, questions that keep coming up, and where things stand with each one.
Check here first or while you wait for a response from app support; your answer may already be waiting for you.
We’re a small team, reading and answering every message personally — which means it can take some time to get to you individually. This page is here to help you find your answer sooner, without the wait.
CURRENT EBBS
These are the current known bugs and most common inquiry topics.
Tap any topic below to expand it and see the full answer. Tap again to close it.
- Make sure your app is on the latest version before you start.
- In the app, tap “Unlock full membership,” then tap “Redeem.”
- If you don’t see a place to enter your coupon code, do not check out. Go back and retry the steps above rather than completing checkout without it.
- iPhone/iPad: enter your code, tap “Redeem,” then complete checkout in the App Store
Android: enter your code, tap “Redeem,” then complete checkout in the Google Play Store - Your free month starts on the annual plan. We highly recommend canceling immediately upon activating your subscription — this way you won’t forget, and you won’t be charged when the free month ends.
Full visual walkthrough: genekeys.com/coupon
If you run into errors or cannot redeem for another reason, please contact app support and include:
- screenshots of the entire process, especially any errors or glitches
- the coupon code you are attempting to redeem
- the email address associated with your Gene Keys app account
If you already checked out without your coupon code and were charged:
We’re not able to process that refund directly — subscription purchases go through Apple or Google, not us, so the refund has to come from them:
Once your refund is complete, you’re welcome to try your coupon code again using the steps above.
Our dev team is aware of this issue and is currently working on a fix.
In the meantime, we hope you enjoy the recursion: You paused to listen, and the app decided to pause too. A pause within a pause.
Gene Keys 101: there’s always another layer down 🌀
BACK IN FLOW
Issues that have been fixed, logged here once resolved.
If you are still experiencing any of these issues, ensure your app is up-to-date before reaching out to support.
There was a bug 🐞 pulling your local timezone and overriding your birth city’s timezone, which was affecting your profile.
You ran into a bug from a recent update — instead of loading your content, the app was showing the magic code itself.
Some users who have birth times during the 12 AM hour were only able to enter times in the 12 PM range to get the correct profile. This has been fixed in recent updates.
COMMON WONDERINGS
What others have asked — questions that come up again and again, already met with an answer. If something feels unclear, you’re likely not the only one wondering.
On the App Store (Apple): We set the app’s annual subscription at $129.99 USD. From there, Apple automatically equalizes that price across all territories — it’s not a live currency conversion, and not a bug. US pricing excludes sales tax, while pricing in many other regions includes local VAT (often around 19–20%), which accounts for most of the difference you’re seeing. Apple also only offers fixed price tiers and rounds to the nearest one, which is why sometimes the number doesn’t land on a clean conversion.
On Google Play: Google Play converts our base price into your local currency automatically, and may include local tax depending on your country. Since many currencies also use the “$” symbol, the number you see may look unfamiliar even though it’s the same subscription — check what currency is listed next to the price to confirm.
Codes of Chemistry currently works through invitation — you can invite a friend using their email or a special link, and once they download the app, you’ll both be able to see your Chemistry together.
Every account gets one free Chemistry Token, with unlimited profiles available for subscribers. Adding someone privately, using just their birth details without them needing their own account, isn’t available yet.
We know this is a feature people want, and it’s part of our future planning. Right now, the app and the website run as two separate systems, and bringing them fully together is part of what makes private profile entry possible down the road.
Rather than hold Codes of Chemistry back until that work is complete, we chose to release it now in its current form, so people could start using it early, even with that piece still ahead of us.
The app and the website are still two separate systems right now, so products and courses purchased through genekeys.com don’t yet appear inside the app.
Account linking is planned for a later phase of the roadmap, so your website purchases will eventually follow you into the app, as long as you use the same email address for both accounts. In the meantime, your products and courses remain fully accessible the way you originally purchased them.
Don't see what you are looking for?
Redeem a Coupon
A comprehensive and visual walkthrough for entering your coupon code, step by step.
App Support
Still stuck and haven't reached out to us yet? Contact us directly and we'll get to you personally.
