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Current Issue with Apple Emails (@icloud.com, @mac.com, @me.com)

We are currently unable to send to Apple Email addresses including @icloud.com, @mac.com, and @me.com domains. We are working with Apple Security to get the issue resolved as soon as possible and apologize for the inconvenience.

You can still send in emails to our Support team but we will need to replay from our alternate domain “genekeys.team”. This is an official response from Gene Keys Ltd. but will only be used as a temporary solution.

Thank you for your understanding as we navigate this issue.

Contact our Support Team

Contact the Gene Keys Team

Support Team Availability

Monday - Friday (time zones may vary)

Limited availability during holidays

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For technical issues please consider the following:

  • If you are already a customer, be sure to login first.
  • Try using a different web browser or device to see if the issue persists. 
  • Clear your web browser's cookies & cache to see if the issue persists.
  • Take a screenshot of the error message or issue you are having and attach that file to this message before you submit the form. 
  • Provide the information below about your technical setup to speed up our ability to provide you with customer support
  • If you have (or think you might have) multiple accounts, email addresses, or names please provide them in your message.

For collaboration, podcast & interview requests please use this form. Thank you.

For personal sessions and guidance please review our Guides Directory. 

Please note that Team 64 will be slowing down and taking a pause for the holidays.

Thank you for your patience, we will see you in the new year!

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